Client Reviews
“Such a great experience!! I found True Way on the web.I needed my elderly Aunt to be transported home from rehab. . When I saw the location of True Way I thought no way would they drive to Nebo. Well they did and it was a great experience to work with Michelle and Charles. When I called, Michelle answered the phone. No recordings and no press 1 - 5. I got to talk to a pleasant person. Charle was on time and very patient while waiting for the discharge to be completed. He took care of my Aunt and made her comfortable. I will definitely use their services again. God Bless you and Thanks so much for everything!!”
— Becky Suttle“The driver was excellent. Michelle and Charles both were extremely professional to seeing me there safely and on time. I recommend all to this company. I look forward to riding with them again in the future. Thank you both and May God see you safely home.”
— Tiffany Harris“TrueWay Services are second to none!
They transferred my 91 year old Mother-in-Law from Catawba Hospital to her home in Marion and she was very pleased with the smooth ride and the compassion with which she was treated. We highly recommend TrueWay Services LLC”
— Kay Hogan“I used TrueWay services this week to transport me back home after getting out of the hospital with a leg injury. The service was excellent and the driver was courteous and professional. This was a life saver as trying to get into a car after surgery would have been much more painful. TrueWay is doing a wonderful service!”
— Bradley Tepper“They went out of their way to make sure our loved one was safe and comfortable.”
— Alison Moore# Safety, Compliance & Standards
At TrueWay Services LLC, safety is not an afterthought—it is the foundation of everything we do. We maintain rigorous operational standards to give patients, families, and medical facilities total peace of mind.
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### Driver Professionalism & Screening
Our drivers are carefully selected, thoroughly vetted, and trained to provide professional, respectful assistance:
*Comprehensive Vetting:** Full criminal background checks, federal background checks, and routine 10-panel drug and alcohol screenings.
*Clean Driving Records:** Continuous Motor Vehicle Record (MVR) monitoring to ensure safe driving histories.
*Certified Training:** Certified in American Heart Association (AHA) CPR and First Aid.
*Passenger Assistance Techniques:** Specialized training in ADA-compliant passenger transfer, mobility assistance, and wheelchair securement.
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### Regulatory & Institutional Compliance
We operate under strict adherence to state and industry standards:
*NC Medicaid Approved:** Active Atypical Provider status within the North Carolina Medicaid system.
*HIPAA Compliant:** We protect patient privacy and strictly follow all HIPAA guidelines regarding personal health information (PHI).
*Fully Licensed & Insured:** We maintain full commercial liability, auto, and general insurance coverage meeting all state, broker, and healthcare facility requirements.
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### Vehicle Safety & Sanitation
Your health and safety inside our vehicles are our top priorities:
*Routine Maintenance:** Multi-point safety inspections conducted regularly on all fleet vehicles.
*Healthcare-Grade Cleaning:** Thorough vehicle sanitation and surface disinfection protocols completed after every trip.
*Accessibility & Securement:** Fully equipped for comfortable entry and exit, featuring commercial-grade passenger assistance equipment and securement systems.
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### Need to Partner with TrueWay?
If you are a hospital discharge planner, case manager, or facility administrator looking for a dependable transport partner, we are ready to serve.
Call Us 24/7: (704) 460-3313
Serving: Hickory, Morganton, and surrounding North Carolina communities.