About us
TrueWay Services LLC was founded in early 2026 by Charles and Michelle Farrar with a simple mission: to provide safe, reliable, and compassionate non-emergency medical transportation to the communities of Burke County and the surrounding areas of North Carolina.
We understand how important dependable transportation is when it comes to medical appointments, treatments, and essential healthcare services. That’s why we are committed to delivering timely, professional service with care and respect for every passenger we serve.
At TrueWay Services LLC, our focus is on safety, punctuality, and comfort. We take pride in treating every client like family and ensuring each trip is handled with professionalism and integrity. Whether it’s a routine appointment or ongoing treatment, you can trust us to help you get there the right way — the TrueWay.
Driver Qualifications & Training:
Criminal background checks (FBI/NC State Bureau of Investigation) and 10-panel drug screenings.
AHA CPR, First Aid, and HIPAA privacy training certified.
ADA-compliant passenger assistance & wheelchair securement training.
Continuous MVR (Motor Vehicle Record) clean driving monitoring.
Vehicle Safety & Sanitation:
Rigorous multi-point safety inspections on every vehicle.
Clean, sanitized interiors following healthcare transport standards after every trip.
ADA-certified wheelchair ramps and safety tie-down systems.
Institutional Credibility:
Approved provider for Medicaid and local healthcare systems.
Specialized in late-night hospital discharges, outpatient surgery pickups, and routine medical appointments.
Contact us
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